HAVANA CIGARS is firmly committed to the protection and respect of your privacy. Following, we will outline our policy regarding the collection and use of information obtained from our customers, visitors and guests. If you have any questions or concerns regarding our privacy policies, or if you would like to unsubscribe from receiving any communications from us, you may Contact Us at any time.
Maintaining your privacy is a crucial priority at HAVANA CIGARS. We do not sell, share or rent your information to other parties in any manner other than expressly disclosed in this statement.
CIGARS ON THIS SITE ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.
Prices subject to change without notice. Not responsible for typographical errors*. We reserve the right to limit quantities. Special orders for related merchandise can be filled upon request. We reserve the right to reject any order for any reason. No order shall be binding at HAVANA CIGARS until we accept it. Items may be purchased from this website using a valid credit card or other methods we may propose for payment. Shipping of items will be by DHL, FEDEX or any courier service we seem suit. Items must be shipped to an address where a person is available no signature for items is required. By placing an order, you agree to all foregoing terms and conditions.
We guarantee that every transaction you make at HAVANA CIGARS will be 100% safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, name and address, so that it cannot be read as the information travels over the Internet. All bells and whistles of the cutting edge technology are being employed on this website for your safety. Your information is extremely important to us and we take extra effort to guarantee your transaction’s safety and this commitment. We employ independent security services that monitor the website 24/7 and provide alerts for any breach.
The information we collect will be used to notify customers about updates to our web site and periodic specials. We do not share the information with other organizations for any purpose.
Due to federal regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only.
Due to federal regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only. We ship to most countries worldwide. Tobacco-related laws differ from a country to another. The client takes on responsibility for the introduction of cigars to his country should duties be required.
All returned items must in the original packaging and “new” condition. All gift items must be included together with the returned items. If the gift item is not included in the return, it’s value will be deducted from the credit/refund for the returned item. All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a return Authorization Number. Merchandise that will be returned or refused by customer without authorization, will be subject to 50% restocking fee or $15 whichever is more. “Collector items”, lighters or limited edition items are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label.
We take quality control very seriously. All the cigars we ship are shipped either in sealed boxes or, in case of single sticks or 5-packs, in properly sealed bags. Most cigars in our samplers are super-premium cigars and we do everything to guarantee freshness upon arrival.
All HAVANA CIGARS orders are shipped from our state-of-the-art climate controlled warehouse in Madrid.
And all the cigars are hermetically packed in humidity sealed-in zip-loc with patented WATER-PILLOW packets inside the package to guarantee freshness.
With that said please let me add that shipping individual cigars to the pacific north-west by GROUND service is not recommended, especially in the summer By exposing the cigars to the hot conditions in regular postal service or courier trucks we sacrifice all of the benefits described above.
We strongly recommend to purchase the cigars in the ORIGINAL box that was packed and sealed at the factory, and ship cross country by AIR not by ground.
Depending on the regional supplier of the box you’ve received, you may not have the serial numbers provided.
Samplers – In samplers that include cigars from different brands we reserve the right to replace a specific cigar with equal or higher value substitute.
colors, shades, size and other physical features of cigars displayed on this web site may look bigger, smaller or otherwise different than the actual cigars we sell